Privacy Policy

1. Introduction

ExploreTech Digital Ltd ("ExploreTech", "we", "our", or "us") operates the website https://exploretech.ng and provides solar energy system design & installation, CCTV & surveillance systems, access control & automation systems, networking & structured cabling, vehicle tracking solutions, e-commerce product sales, and technical training via ExploreTech Academy. We are committed to protecting your privacy and complying with applicable data protection laws, including the Nigerian Data Protection Regulation (NDPR). By using our website or services, you agree to this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information when you request a quote, place an order, register for training, submit a contact form, or subscribe to updates. This may include full name, phone number, email address, billing address, installation address, business/company name, and payment details (processed securely via third parties).

2.2 Technical & Usage Information

When you visit our website, we may automatically collect IP address, device type, browser type, pages visited, time spent on site, click behavior, and referring website to help improve performance and user experience.

3. How We Use Your Information

We use collected information to process orders and payments, deliver installations and services, respond to inquiries, send confirmations and updates, improve website performance, track conversions and service demand, and send marketing communications (if consented). We do not sell your personal data.

4. Payment Processing

All payments are processed via secure third-party payment providers. ExploreTech does not store full debit or credit card details on its servers.

5. Service-Specific Data Handling

5.1 CCTV & Surveillance Installations

ExploreTech does not monitor customer-installed surveillance systems unless under a signed monitoring agreement. All recorded footage belongs solely to the client. We are not responsible for misuse of installed surveillance equipment.

5.2 Solar & Technical Installations

For solar, automation, or networking projects, we may collect installation site details necessary to execute services properly.

6. Tracking, Analytics & Marketing Technologies

6.1 Google Tag Manager (GTM)

We use Google Tag Manager (GTM) to manage tracking tools on our website. GTM itself does not collect personal data but may deploy tools such as Google Analytics and Google Ads Conversion Tracking.

6.2 Meta Pixel (Facebook Pixel)

We use Meta Pixel to track conversions, measure advertising performance, and build custom audiences. Meta Pixel may collect pages viewed, products added to cart, purchases completed, and device/browser information which may be shared with Meta Platforms Inc.

6.3 Advertising & Remarketing

We may use tracking technologies to display relevant ads on Facebook, Instagram, and Google, retarget users, and measure advertising effectiveness. You can manage ad preferences via your Google or Meta account settings.

7. Cookies

We use cookies for essential functionality, shopping cart storage, analytics, and marketing. You may disable cookies in your browser settings. Where legally required, consent will be requested before placing non-essential cookies.

8. Legal Basis for Processing

We process personal data under one or more of the following: your consent, performance of a contract, legal obligations, and legitimate business interests.

9. Data Sharing

We may share information with installation engineers, logistics providers, payment processors, marketing platforms, and legal authorities (if required by law). All partners are required to maintain confidentiality.

10. International Data Transfers

Some third-party providers (such as Google and Meta) may process data outside Nigeria. By using our website, you consent to such transfers in accordance with applicable data protection laws.

11. Data Security

We implement reasonable security measures including SSL encryption, secure hosting environments, restricted internal access, and authentication controls. However, no internet transmission is 100% secure.

12. Data Retention

We retain data as long as necessary to fulfill services, as required by Nigerian law, and for legitimate operational purposes.

13. Your Rights

You have the right to access, correct, or request deletion of your personal data, withdraw marketing consent, and lodge complaints with relevant authorities. To exercise your rights contact: info@exploretech.ng

14. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect data from children.

15. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.